At Contend Co. ("we," "our," or "us"), your privacy is taken seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data. By using our website at contendlife.com and interacting with our chat, you agree to the practices described here.
When you interact with our website or chat agent, we may collect the following information that you voluntarily provide:
Contact Information — your name, email address, and phone number when submitted through our contact or lead form.
Information About Your Son — his age and any details you choose to share about his situation through our chat or notes field.
Chat Conversation Content — the content of your conversation with our AI chat agent, which is used to provide context for your consultation request and is sent to us along with your contact information.
Usage Data — basic information about how you interact with our website, including pages visited and time spent, collected automatically through standard web technologies.
We use the information you provide solely for the following purposes:
To follow up with you — Jack will use your contact information to reach out within 24 hours of your inquiry to schedule a free consultation.
To personalize your consultation — the information you share about your son helps Jack come prepared and make the most of your time together.
To improve our service — we may review chat interactions in aggregate to improve how our agent responds to common questions.
We do not sell, rent, trade, or share your personal information with any third parties for marketing purposes. Ever.
Contend Co. provides coaching services to minors (boys under the age of 18) through their parents or legal guardians. We do not knowingly collect personal information directly from minors. All information collected through this website is provided by parents or guardians on behalf of their children. Prior to any coaching engagement, a signed parental consent form is required.
Your contact information and chat submissions are transmitted through Formspree, a secure form handling service, and delivered directly to our email. We take reasonable precautions to protect your information, though no method of transmission over the internet is 100% secure.
We do not maintain a database of your personal information beyond what is retained in our email correspondence with you.
Our website uses an AI-powered chat agent to answer your questions and help you determine if Contend Co. is a fit for your son. This agent is powered by Anthropic's Claude AI. Conversations with the agent are processed through Anthropic's API. Please do not share sensitive personal or financial information through the chat beyond what is needed to inquire about our program.
Our website may use basic cookies to maintain functionality. We do not use tracking cookies for advertising purposes and we do not run any third-party advertising on this site.
You have the right to request access to the personal information we hold about you, request that it be corrected or deleted, or ask us to stop contacting you at any time. To exercise any of these rights, contact us directly at jack@contendlife.com.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your information, please reach out directly:
Contend Co.
Jack
Grand Rapids, Michigan
jack@contendlife.com
Contend Co. provides faith-based life coaching and mentorship for young men. We are not a licensed mental health service and do not diagnose, treat, or counsel any clinical condition.